Privacy Policy

The following terms carry the meanings set out below throughout this Privacy Policy:

• "Personal Data" — any information that identifies or can reasonably be used to identify a living individual, including name, email address, Indonesian mobile number, date of birth, IP address, device identifiers, and bank account or e-wallet details.
• "Processing" — any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, erasure, or destruction, whether automated or manual.
• "Data Controller" — lg111, the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" — a third-party service provider that processes Personal Data on behalf of lg111 under a binding contractual agreement and solely on lg111's documented instructions.
• "Member" / "you" / "your" — any individual who has registered a verified account on the lg111 platform or who browses the lg111 website without registration.
• "KYC Documents" — identity verification materials submitted by a member during the Know Your Customer process, including Indonesian KTP (national identity card), passport, or SIM (driver's license), together with supporting proof-of-address documentation where requested.
• "Sensitive Data" — a subset of Personal Data requiring heightened protection, including identity document images, financial account details, and (where relevant) health-related information disclosed voluntarily during responsible gaming interactions.

lg111 collects Personal Data through several distinct channels. The categories of data collected and the circumstances of collection are described below:

2.1 Registration Data

When you create an lg111 account, we collect your chosen username, email address, Indonesian mobile phone number, date of birth, and a hashed version of your chosen password. We do not store passwords in plain text under any circumstances.

2.2 Identity Verification (KYC) Data

Prior to processing your first withdrawal, we collect a copy of a government-issued identity document (KTP, passport, or SIM), a selfie or live facial-verification image for liveness checking, and in some cases a proof-of-address document (utility bill, bank statement, or equivalent dated within 90 days). These documents are classified as Sensitive Data and are subject to the enhanced security measures described in Clause 8.

2.3 Financial Transaction Data

Each deposit and withdrawal generates a transaction record that includes the amount in IDR, the payment method used (e.g., BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, OVO, DANA, GoPay, ShopeePay, or LinkAja), the transaction timestamp in WIB, and the masked account or e-wallet identifier associated with the transaction. Full payment account numbers are never stored by lg111; only the last four digits or equivalent masked representation is retained for reconciliation purposes.

2.4 Gaming & Betting Activity Data

We maintain a detailed record of all wagers placed on the lg111 platform, including game title, stake amount, outcome, bonus contribution credited, and session timestamps. This data is used for account management, dispute resolution, bonus auditing, and responsible gaming monitoring.

2.5 Technical & Device Data

Our servers automatically log your IP address, browser type and version, operating system, device model, screen resolution, referring URL, and session duration on each visit. This data is used for fraud detection, geographic access controls, and platform performance optimization.

2.6 Communications Data

All live chat transcripts, email correspondence, and support ticket content exchanged between you and the lg111 support team are retained for quality assurance, dispute resolution, and regulatory compliance purposes.

2.7 Voluntary Responsible Gaming Disclosures

If you voluntarily contact lg111 to request a deposit limit, cooling-off period, or self-exclusion, or if you disclose that you are experiencing gambling-related difficulties, we record that communication and the resulting account restrictions applied. This information is treated as Sensitive Data and is used solely to enforce the protections you have requested and to ensure those restrictions are not inadvertently removed.

lg111 processes your Personal Data only for the specific purposes set out below. We do not use your data for any purpose incompatible with these stated objectives without first obtaining your explicit consent:

Every processing activity conducted by lg111 rests on one or more of the following legal bases:

• Contractual necessity: Processing required to deliver the services you signed up for — account management, payments, game access, and customer support — is necessary for the performance of the contract between you and lg111.
• Legal obligation: KYC verification, AML transaction monitoring, and retention of financial records are required by the international regulatory framework under which lg111 is licensed. This processing is mandatory and cannot be opted out of; it is a condition of account registration.
• Legitimate interests: Fraud detection, platform security, responsible gaming monitoring, and anonymized analytics serve the legitimate interests of lg111 and its member community. These interests are balanced against your rights and freedoms, and we have assessed them as proportionate and non-overriding.
• Consent: Promotional email communications and targeted offers are sent only where you have provided active, affirmative consent during registration or through your account communication preferences. Consent may be withdrawn at any time via your account settings without affecting the lawfulness of prior processing.

lg111 does not sell, rent, or trade your Personal Data to third parties for their own commercial or marketing purposes. Data is shared only in the following circumstances:

5.1 Payment Processors

To execute your deposit and withdrawal instructions, lg111 transmits the minimum necessary data to the relevant Indonesian payment service provider — BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, OVO, DANA, GoPay, ShopeePay, or LinkAja. This data transfer is governed by each provider's own privacy policy and is limited strictly to what is needed to complete your requested transaction.

5.2 KYC Verification Partners

Identity document images and liveness-check data may be processed by a certified third-party identity verification service acting as a Data Processor under a binding data processing agreement with lg111. These partners are prohibited from using your KYC data for any purpose other than verifying your identity on lg111's behalf.

5.3 Game Studio Providers

When you launch a game provided by a third-party studio — such as Evolution Gaming, Pragmatic Play, PG Soft (Pocket Games Soft), NetEnt, Microgaming, Habanero, or Spribe — a pseudonymous session token is passed to that studio's game server to initiate and record your session. Your full name, email, or financial details are never transmitted to game studios.

5.4 Regulatory and Law Enforcement Authorities

lg111 will disclose Personal Data to competent regulatory, law enforcement, or judicial authorities where required to do so by applicable law, valid legal process, or where disclosure is necessary to protect the rights, property, or safety of lg111, its members, or the public. Where legally permissible, lg111 will notify you of such a disclosure.

5.5 Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of all or part of lg111's business, Personal Data held by lg111 may be transferred to the acquiring or successor entity as part of that transaction. Affected members will be notified via their registered email address prior to their data being subject to a materially different privacy policy.

The lg111 platform uses cookies and similar client-side tracking technologies to deliver core functionality, maintain session security, and improve the member experience. The categories of cookies in use are as follows:

• Strictly Necessary Cookies: These cookies are essential for you to log in, navigate the platform, and access game products. Without them, core services cannot function. They do not require your consent and cannot be disabled while you use the platform.
• Functional Cookies: These store your preferences — such as your preferred language display, last-visited game category, and notification settings — so that you do not need to reconfigure them on each visit. They are set for the duration of your authenticated session plus up to 30 days.
• Analytics Cookies: Aggregated, anonymized data on page visit frequency, game load times, and navigation paths helps lg111 optimize platform performance and user experience. This data contains no personally identifiable information and is never shared with advertising platforms.
• Security & Fraud Detection Cookies: These cookies record device fingerprint components and behavioral signals used by lg111's fraud detection systems to identify unauthorized account access, multi-account creation, and bot activity. They are classified as strictly necessary because disabling them would materially compromise account security.

You may manage non-essential cookie preferences through your browser settings. Note that disabling functional cookies will affect the personalization of your platform experience. Disabling security cookies is not recommended and may trigger additional authentication steps on login.

lg111 retains your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable regulatory obligations. The following retention periods apply:

Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymized. Anonymized aggregate data (containing no identifiers) may be retained indefinitely for statistical and platform improvement purposes.

lg111 implements a layered set of technical and organizational security controls designed to protect your Personal Data against unauthorized access, accidental loss, alteration, or disclosure. These controls include but are not limited to:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the lg111 platform is encrypted in transit using industry-standard TLS 1.2 or higher protocols. The padlock icon visible in your browser's address bar confirms this connection is active.
• Encryption at Rest: Sensitive Data — including KYC document images and financial account identifiers — is stored in encrypted form on access-controlled infrastructure. Encryption keys are managed separately from the data they protect.
• Access Controls: Access to Personal Data within lg111's organization is granted strictly on a need-to-know basis. Staff members with access to member data are subject to background checks, confidentiality agreements, and mandatory data-protection training on induction and annually thereafter.
• Multi-Factor Authentication: Administrative access to systems storing Personal Data requires multi-factor authentication. Members are strongly encouraged to enable two-factor authentication (2FA) on their lg111 accounts via account security settings.
• Intrusion Detection and Penetration Testing: The lg111 platform is subject to continuous automated intrusion detection monitoring and periodic penetration testing by independent security professionals. Critical findings are remediated within defined service level windows.
• Data Breach Response: lg111 maintains a documented data breach response plan. In the event of a breach that is likely to result in a high risk to members' rights, affected members will be notified without undue delay, and relevant regulatory authorities will be informed as required.

As a member of the lg111 platform, you hold the following rights with respect to your Personal Data. To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Rights Request — [Your Account Username]". lg111 will verify your identity before actioning any request and will respond within 30 calendar days:

• Right of Access: You may request a copy of all Personal Data held by lg111 that relates to you, together with information about how it is processed, on what legal basis, and with whom it has been shared.
• Right to Rectification: If any Personal Data held about you is inaccurate or incomplete, you may request that it be corrected. Account details such as email address and mobile number can be updated directly within your account settings for minor corrections.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no overriding legal basis exists. Note that lg111 may be legally required to retain certain categories of data (see Clause 7) and will advise you if this applies to your request.
• Right to Restriction of Processing: You may request that lg111 restrict processing of your Personal Data to storage only — for example, while a dispute regarding the accuracy of your data is being resolved.
• Right to Data Portability: For data processed on the basis of your consent or contractual necessity, you may request a machine-readable copy of your Personal Data in a structured, commonly used format for transfer to another service provider.
• Right to Object: You may object to processing based on legitimate interests at any time. lg111 will cease such processing unless it can demonstrate compelling legitimate grounds that override your rights. You may also object to direct marketing at any time, with immediate effect, via your account notification preferences.
• Right to Withdraw Consent: Where processing is based solely on consent, you may withdraw that consent at any time through your account settings or by contacting support. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

The lg111 platform is strictly intended for adults aged 21 and above. lg111 does not knowingly collect Personal Data from individuals under the age of 21 and takes active measures to prevent minors from registering or accessing real-money gaming products.

Every new member is required to confirm their date of birth at registration. Prior to processing a first withdrawal, lg111 conducts mandatory KYC verification that includes age verification against a government-issued identity document. Where lg111's automated or manual review process identifies a member as potentially under 21, the account is immediately suspended pending document review.

If you are a parent or guardian and believe that a minor has registered an account on the lg111 platform using false information, please contact the support team at [email protected] immediately. Upon verification of the complaint, the account will be closed and any deposited funds will be returned to the original payment source after deduction of any applicable transaction costs.

The lg111 platform may reference or integrate third-party services — including game studios, payment gateways, and identity verification providers — each of which operates under its own independent privacy policy. lg111 is not responsible for the privacy practices of these third parties and encourages you to review their respective policies before providing data directly to those services.

Any links from the lg111 platform that lead to external websites or services are provided for informational context only. Once you leave the lg111 domain, this Privacy Policy no longer applies and your interactions with those external sites are governed entirely by their own terms and privacy notices.

lg111 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable regulatory requirements, or the services we offer. When material changes are made, we will notify registered members via email to their registered address and display a prominent notice on the platform for at least seven (7) days before the revised policy takes effect.

The "Last Updated" date at the top of this page always reflects the most recent revision. Your continued use of the lg111 platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with a material change, you may request account closure and withdrawal of any eligible balance before the revised policy takes effect by contacting support at [email protected].

We encourage you to review this page periodically, particularly around major seasonal promotional periods — such as Idul Fitri, Imlek, and Indonesian Independence Day — when new service features may be launched that involve additional data processing activities.

If you have any questions, concerns, or complaints regarding this Privacy Policy or lg111's data processing practices, please contact the lg111 Data Protection team through the following channels:

• Email: [email protected] — mark your message "Privacy Inquiry" or "Data Rights Request — [Your Username]" in the subject line.
• Live Chat: Available 24/7 via the chat widget on the lg111 platform. Average first-response time is under 45 seconds during peak hours (08:00–24:00 WIB). For formal data rights requests, the email channel is recommended to ensure a documented record.

lg111 will acknowledge receipt of all privacy-related inquiries within 48 hours and provide a substantive response within 30 calendar days. For complex data subject access requests, this period may be extended by a further 30 days where necessary; you will be notified of any extension and the reason for it.

If you are not satisfied with lg111's response to your privacy inquiry, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction, or to seek resolution through the international arbitration mechanism described in our Terms & Conditions.